Customer Success
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Hiver is an AI-powered collaboration tool that helps teams deliver fast, reliable, and empathetic customer service, right from the tool they are already familiar with – Gmail.
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Features
- Shared Inboxes: Collaborate with team members and manage emails from shared inboxes.
- Email Delegation: Easily delegate emails to team members for efficient email management.
- Email Templates: Create and use email templates for consistent and time-saving communication.
- Email Analytics: Gain insights into email performance and track key metrics.
- Collaboration and Communication Tools: Enhance teamwork and communication within the platform.
- Integrations: Connect with popular tools and platforms like Gmail, Aircall, Asana, Jira, Salesforce, Whatsapp, Zapier, and Slack for seamless workflow integration.
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Use Cases
Startups seeking cost-effective solutions and efficient management of customer service tasks directly within their Gmail inbox.
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